On-Line Policies

Privacy
Miller Industrial Inc. ("Miller Industiral" or "we" or "us") recognizes that you care how information about you is collected and used. We have created this Privacy Policy to inform you of our information collection, use and sharing practices for this Web site, millerindustrial.com.

Please be advised that the practices described in this Privacy Policy apply only to information gathered through this Web site and, where applicable, through our Customer Service Department in connection with this Web site.

If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department by email at sales@millerindustrial.com.

What Information About Me Is Collected?
Information You Voluntarily Provide

We collect and store information that you enter into this Web site or that you provide to our Customer Service Department in connection with this Web site. For example, information will be collected when you open or manage an account, when you place an order, when you sign up to receive emails, newsletters or other promotional communications, when you enter a contest or sweepstakes, when you contact us with online inquiries and/or when you otherwise voluntarily submit or provide information to us. The information we collect that you provide to us may include, but is not limited to: names, billing addresses, shipping addresses, email addresses, telephone numbers, credit card numbers and expiration dates, account and log-in IDs, passwords, information regarding orders, demographic information and information regarding interests and preferences. This information is used to complete transactions and provide the products and services that you have ordered or requested, and for administrative and analytical purposes. For example, the information is used to process and ship orders, to send order and shipping confirmations, to manage billing and payment processes, to provide emails, newsletters and other communications you have requested, to conduct audits, to manage our information and financial systems and to provide customer service. This information also may be used to contact you about sales, product recommendations, special offers and new site features from Miller Industrial and other selected vendors, unless you have opted not to receive promotional communications in connection with this Web site. When you opt not to receive emails, newsletters or other promotional information, we collect and store certain information, such as your email address, in order to comply with your preferences regarding such materials.

Information We Automatically Collect
Like many Web sites, we use technologies to collect and store certain other information automatically whenever you interact with this Web site. For example, we collect your IP address, browser information and reference site domain name every time you visit this Web site. We also collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience.

Also, like many Web sites, we use cookies to help us to identify account holders and to optimize their log-in, account management and shopping experience. Cookies also allow us to hold selections in a shopping cart when a user leaves this Web site without checking out. Most browsers accept cookies automatically but allow you to disable them. We recommend that you leave cookies "turned on" so that we can offer you a better experience on this Web site.

Other Information
Is Information Collected From Children?
We do not sell any items ordered through this Web site directly to anyone who we know to be under the age of 18. If you are under the age of 18, you should not use this Web site to submit orders or purchase any items. In addition, we do not collect online any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use this Web site only with the involvement of a parent or guardian and should not submit any personal information of any kind to us.

With Whom Do You Share Information?
We do not share with others any personal information that you provide to us through this Web site or through our Customer Service Department, except with your consent or as described in this Privacy Policy. For purposes of this Privacy Policy, personal information is information that you provide to us that personally identifies you, such as your full name, address, email address, phone number and credit card information.

We engage third parties to perform services in connection with the operation of our business. Examples of these services include, but are not limited to, operation of our Web site(s), management of customer accounts, payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional activities, Web site evaluation, data analysis and, where applicable, data cleansing. We may provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform on our behalf. We may permit such third parties to disclose personal information to subcontractors, but only if the third party limits the subcontractor?s use of such information to services performed on our behalf.

We also may offer you the opportunity to purchase products and services provided by or in conjunction with third parties. If you purchase any of these products or services, we will provide your personal information to the third parties that provide the products and services that you request, but we authorize these third parties to use this information only in connection with the products and services they provide. We may also provide information, including personal information, about you to certain business partners, but only if you participate in programs offered by such business partners.

We, or those with whom we have shared information in accordance with this Privacy Policy, may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary or advisable to protect the rights, property or safety of Miller Industrial, or any of our respective affiliates, business partners, customers or others. We may also disclose personal information to assist us in the collection of amounts owed by you to us or to one of our business partners with whom you have authorized us to transact business on your behalf.

We may share non-personal information with our marketing partners, advertisers and others from time to time. Examples of such non-personal information include the number of users who visited this Web site during a specific time period or purchased a specific product through this Web site. This information is shared in an aggregated form.

We reserve the right to transfer any information we have about you, including personal information, in connection with the sale or transfer of all or a portion of the business or assets of Miller Industrial to a third party.

What Steps Are Taken To Keep Personal Information Secure?
We use various security measures, including Secure Socket Layer (SSL) encryption technology, to protect personal information that we collect. If you place an order through this Web site, you will be asked to set up an account and provide an email address and password. You must provide an appropriate email address and password in order to access account information. In order to help protect your personal information further, you should not provide your password to others. If you wish to cancel a password, or if you become aware of any loss, theft or unauthorized use of a password, please contact our Customer Service Department by email at sales@millerindustrial.com or by phone at 1-847-616-8002.

How Can I Access, Correct and Update Personal Information?
You can access, correct and update certain personal information that you have provided to us by clicking on "Manage Your Account" within the My Account area of this Web site.

Can I Indicate Whether or Not I Want To Receive Promotional Communications?
There are several ways in which you can tell us whether or not you want to receive promotional communications from us. When you set up an account, or click on "Manage Your Account" within the My Account area, or place an order, you will have an opportunity to make or change your selections in this regard. You also will have an opportunity to change these selections by clicking on an "unsubscribe" hyperlink contained in promotional emails we send you.

What Happens When I Link To or From Another Web Site?
This Web site may contain links to other Web sites operated by Miller Industiral and/or Web sites operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other Web sites. We encourage you to be aware of when you leave this Web site and to read the privacy policies of each and every Web site that you visit.

How Will I Be Informed About Changes Regarding This Privacy Policy?
Our Web site will continue to evolve to bring you new features and services and to implement technological advances. As a result, we may change this Privacy Policy from time to time without prior notice. Revised versions of this Privacy Policy will be posted on this Web site, together with an updated effective date. In some cases, we may also send an email notifying users of the changes. You should check this Web site periodically to see if any recent changes to this Privacy Policy have occurred. By continuing to use this Web site after we post any such changes, you accept the Privacy Policy as modified

Effective Date
This Privacy Policy is effective as of September 1, 2011.

Order Processing
Orders will be processed within 24 hours of receipt.  An email confirmation will be sent that your order was received successfully.  A member of our slaes team will contact you via email if questions or clarification is needed.

Order Cancellation
Restocking fee and freight charges may apply to cancelled orders.

Order Status
Email Sales@millerindustiral.com or call 847-616-8002 with the order number and date you submitted the order to check the status.

Shipping
Shipping charges may apply based on the customers needs.  We reserve the right to ship best way.  If the cusotmer request us to use thier account number form UPS or FED EX, that request must be made via email with the informaiton. 

When your order is delivered you should immediately inspect the carton for any potential damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. It is normal for the carton to show some wear; however, if damage did occur follow these steps:

Accept the package, but make a note of the damage on the shipping receipt, sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact a Customer Service  immediately by calling 1-847-616-8002. Please have your order number available when you call.

If there is extensive damage to the carton, contact a Customer Service immediately by calling 1-847-616-8002. Please have your order number available when you call.

Returns
All returns accapted with receipt.

We want you to be fully satisfied with every item that you purchase from www.millerindustrial.com. If you are not satisfied with an item that you have purchased, you may return the item.  Please refer to our Return Instructions for more information about returning a purchase.

The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to insure full credit.

Credit
If you purchase online merchandise from www.millerindustrial.com and return it, your online account will be credited.

Product Warranties
Many of the items that are sold on www.millerindustrial.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, contact our cusotemr service team at sales@millerindustiral.com or 847-616-8002 or  the manufacturer directly.

Payment Processing
All orders will be invoiced to your account set up with Miller Industrial.  You may pay off your invoice using credit cards or company checks.  The Credit cards accepted:

  • Visa
  • MasterCard
  • American Express
  • Discover Card

Disclaimer of Warranties and Limitation of Liability
All content found within this Website is provided "as is" and without warranties of any kind, either express or implied. Other than those warranties which, under the United State Laws are applicable to these terms, are implied by law and are incapable of exclusion, restriction, or modification, Miller Industrial disclaims any and all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Neither Miller Industrial or its related entities, affiliates, providers, persons involved in the creation, production and distribution of this Website will be uninterrupted or error-free, that defects will be corrected, or that the server the Website is hosted on to make content available will be free of viruses or other harmful components beyond our control.

The content that is found within this Website is provided solely for your information and convenience only. Miller Industrial does not warrant or make any representations regarding the results that may be obtained from the use of this Website, or as to the accuracy, reliability or currency of any content, service and/or products acquired pursuant to your use of this Website.

You agree that the use of this Website is at your sole risk and that Miller Industrial will not be liable for cost of all necessary servicing, repair or correction of your system due to viruses or any defects beyond our control. You agree that neither Miller Industrial, nor its related entities, affiliates, providers, respective employees, agents, any person or entity involved in the creation, distribution or production this Website is responsible or liable to any person or entity whatsoever for any loss, damage, (whether actual, consequential, punitive or otherwise), injury, claim, liability or other cause of any kind or character whatsoever based upon or resulting from the use or attempted use of this Website or any other Useful Links. By way of example, and without limiting the generality of the foregoing, Miller Industrial and related persons and entities shall not be responsible or liable for any claim or damage arising from failure or performance, error, omission, interruption, deletion, defect, delay in operation, computer viruses, theft, destruction, unauthorized access to or alteration or personal records, or the reliance upon or use of data, information, opinions or other materials found in this Website. You acknowledge and agree that Miller Industrial is not liable or responsible for any defamatory, offensive or illegal conduct of other subscribers or third parties.

INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Miller Industrial, providers, its officers, directors, employees, affiliates, agents, licensors, and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation by you of these Terms.

THIRD PARTY RIGHTS
These Terms are for the benefit of Miller Industrial, officers, directors, employees, affiliates, agents, licensors, and suppliers. Each of these individuals or entities shall have the right to assert and enforce these Terms directly against you on its or their own behalf.

PRIVACY POLICY
Registration data and certain other information about you are subject to our Privacy Policy. Your privacy is very important to Miller Industrial Our policy is to respect and protect the privacy of guests/visitors, which use this Website. The purpose of this privacy policy is to provide you with a description of the type of information we collect and how we use that information.

Miller Industrial does not collect personally identifiable information on our Website unless you choose to give it to us via electronic mail message or through a form submission for inquires. We keep the information you submit to us confidential. The information we collect when guests visit the Website does not identify individual users, however we do collect the amount of traffic visiting the site, which pages are visited and for how long, where visitors come from, and what ISP they are using. We use the information we collect to improve the quality of our website, enhance or tailor the information we offer, and make your experience on our site as valuable and efficient as possible.

CONTACT INFORMATION
Any questions or concerns pertaining to our Terms or Privacy Policy should be directed in writing or via email to:
Miller Industrial
621 E. Devon Ave.
Elk Grove Village, IL 60007
847-616-8002
sales@millerindustiral.com